Account Manager

CALLSTATS I/O Oy is a SaaS company based out of Helsinki. We provide products that measure and manage the performance of real-time communications. The callstats.io product helps software developers setting up, building, and scaling real-time communication applications effortlessly and frictionlessly.

Founded in 2014 and originally known as Nemu Dialogue Systems, callstats.io was named a Cool Vendor in Unified Communications, 2016 by research firm Gartner. The callstats.io product integrates with various third party SDKs and PaaS solutions which make it easier to build and deploy WebRTC applications.

We are backed by the best! True Ventures from Silicon Valley and Lifeline Ventures from Helsinki have invested into us. Read the press release for details.

Our culture

• Our solutions aim to excite our customers daily.
• Data is the critical part of our product. We constantly raise the bar on the user-experience.
• Rome was not built in one day. All our projects start small and gradually increase in complexity.
• We are constantly shipping code. Done is better than perfect – the moment when the feature is better than what is already live on the site.

Job description

You will work closely with our customers, developing and managing the relationship. The major activity involves working with our customers to understand their needs, improve the quality of experience for theirs end-users. Furthermore, provide dedicated support and insights to our customers when issues arise. Lastly, you will build and improve the knowledge share associated with the product.

What we expect from you

• You have developed and managed customer relationships, as you will interact with our top customers on a day-to-day basis. Also assist in the development and management of customer onboarding.
• You are able to upsell and upgrade customers.
• You are able to work independently and collaboratively, it involves collaborating with the customers and the technical team to design new product features.
• You are capable of supporting all functions the sales process: onboarding, price modeling and customer development.
• You have contributed or built a customer support knowledge base.
• Fluency in spoken and written English.

Extra skills that we value

• Programming skills.
• Experience in data visualization.
• Basic understanding of statistics.
• You have familiarity with PSQL or similar database query language.
• Anything else you think is valuable!

What we offer

• Immediate impact: You are part of a small but growing team and your impact is immediately felt. There is no shortage of interesting and challenging tasks.
• Good compensation: Competitive salary and options.
• Friday demo: Every week you get to show-off your contributions and get immediate feedback.
• Great team: Our team is sharp, eccentric, loyal, and ambitious.
• Fun times: Weekly and monthly outings.
• Education: Our commitment to learning as a team and individual growth.
• Relocation: If needed, we will help you move to Helsinki.

Interested? Send us your application

What is the hardest marketing or sales related problem that you have ever analysed and solved? Explain it in your cover letter in as much detail as you can. We love reading about clever solutions.

Send your cover letter, CV and portfolio to careers[at]callstats.io.